FAQs

Individuals who are not covered by the District’s medical plan will not be eligible to utilize the Health Center. This includes dependents not covered by the medical plan.

PeopleOne Health Florida is RosenCare’s premier partner for health center operations. You will see their name and logo on items such as employee name tags, the Patient Portal, new patient paperwork, online scheduling tools, health center communication pieces, etc.

The Center is open Monday – Friday from 7 a.m. – 7 p.m. Saturday from 8 a.m. – 12 p.m.

To provide you with the best possible service with minimal wait times, please call 407-483-5757 to ensure an appointment is available.

If you are an established patient that wishes to schedule an appointment online, just tap the “Schedule Appointment” button on the home page and follow these simple tips:

• Choose your desired appointment day/time
• Enter your name and date of birth (or that of the patient you are scheduling) exactly as it shows
  on the insurance card
• Always utilize the same phone number and email address that the Center has on file
• Always enter your reason for visit (i.e. Annual Physical)
• Wait for your confirmation email from the Center staff

The length of your visit is determined by the reason for your visit. For example, if you are a new patient, establishing care with one of our providers, or completing your annual physical/well woman exam, your visit may take up to an hour. Other types of acute visits (such as a sore throat, bladder infection, ear infection, follow-up visit, etc.) may take approximately 30 minutes. In some cases, if the concerns and attention you need exceed the scheduled length of your visit, you may be asked to schedule a follow-up visit. We strive to make your time with us as comfortable and efficient as possible.

An established patient is defined as a patient who has received care from any of the medical providers at the health center within the past three years.

We understand things in life may come up. At the Center we require you to call 407-483-5757 to cancel your visit within 24 hours of the actual appointment. If the proper call has not been made or you show up more than 15 minutes late for the appointment, the Osceola County School Board will deduct fees for missed appointments in alignment with the Center for Employee Health No Show Procedures.

Yes, prescriptions can be filled at Prescriptions Unlimited On-site. The Center carries some commonly prescribed medications onsite in our internal dispensary. If you receive a prescription from a provider at the Center, and the medication is carried in the dispensary, that medication can be provided to you at no cost. If you need a prescription that is not in our dispensary, our provider may be able to write you a prescription or refer you to a specialist that can prescribe you the proper medication. Medications filled outside the health center may be subject to applicable medical plan copays and deductibles.

If the Center is closed, you will need to visit a facility recommended by your health insurance plan. Visit https://etrx.ehsppo.com/ETRXMemberPortal.aspx?EmployerID=32760 to search for a complete list of urgent care centers within tier 1 or tier 2. You are responsible for services obtained outside of the Center. For emergencies, call 911.

If for some reason you cannot get a TeleVisit appointment at the Center during your desired time frame, the District also offers free virtual health visits with Orlando Health. Click for more information.

The patient portal gives you convenient, 24-hour access to personal medical information and services from the Center. If you have never logged in, you must call the Center at 407.483.5757 to register. The patient portal gives you the flexibility to:

• View upcoming and past appointments
• Request a prescription refill
• Send and receive messages from the Center
• View your Personal Health Records
• Receive educational materials
• Update demographic information
• To visit the Patient Portal if you are already registered, click here.

If you wish to send your medical records to another facility, you may call the Center and request an Authorization for Release of Health Information. There is a processing time of 48 hours.

If you would like to obtain your records from Advent Health, you may complete the Consent to Release Medical Records and send it to the email or fax provided at the bottom of the consent.

The pharmacy provides 2 Covid tests per health plan member, every 30 days.